Returns & Exchanges

Our Returns Department makes it easy to return an item! Most cufflinks.com purchases can be returned as long as they fit within the time frame of our return policy listed below.

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    a. In the "Email" field, enter your email address, and then click "Continue".
    b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   c. Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive your refund.

If you are having any issues with this process please call 1-877-283-3565 or email support@cufflinksinc.com

* Please note: Returns must be initiated within 15 days of delivery to be eligible for refund, or within 30 days for store credit or exchange. If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.

Sale, special order, and personalized items are not subject to return or refund. Additional details are below.

 

Return Policy:

  • Items returned within 15 days of delivery are eligible for either refund, exchange, or store credit.
  • Items returned within 30 days of delivery are allowed to be returned for store credit. Store credit will be valid for 1 year from the issue date. Items returned for store credit must be in new and unused condition and contain all original packaging and accessories.
  • Exchanges may be made within 30 days of your delivery. Again, products returned must be in new and unused condition and must contain all original packaging and accessories. Additional shipping charges may apply to deliver your new product.
  • Engraved/Personalized: Any items that have engraving or any personalization made to them are not subject to returns, refunds, or exchanges due to the customization of each item.
  • Shipping/Handling and Gift Wrap: If the return is a result of our error, process a return of the item with our Ox & Bull Trading Co. Returns Department for a refund of the appropriate shipping and gift wrap charges. Shipping charges and gift wrap fees are not refunded otherwise. Please note that if you did receive free Standard Ground shipping on your order, $5 may be deducted from your return amount.

    *We cannot currently offer free return shipping from international addresses. International customers should contact Customer Service for the Return Form and will be responsible for return shipping costs.
  • Tax: The appropriate tax amount by item will be included with your refund.
  • Discounts and Promotions: The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
  • Sale Items: Sale items are not subject to returns or refunds unless otherwise stated on the item.
  • Special Order Items: Any items special ordered or made to order are not subject to returns, refunds, or exchanges.


**IF ANY EXCEPTIONS TO OUR RETURN POLICY ARE MADE, your return may be subject to a 10% re-stocking fee**

After a return has been received, please allow 5-7 business days for us to process it. If using a credit card, refunds will be credited to your account. It may take up to 3-5 business days for this to reflect on your statement depending on your bank's policies. If you paid via PayPal, the refund will apply to the corresponding account.