RETURNS AND EXCHANGES
Our Returns Department makes it easy to return your item! Most Cufflinks.com purchases can be returned provided they are in new and unused condition, and fit within the time frame of our return policy.
To start the return process, please call Customer Service at 1-877-283-3565 Mon - Fri 9am-6pm EST or email support@cufflinks.com for your Return Authorization Form and FREE FedEx Return Label (US only). Please include your order details as noted below.
Returns must be initiated within 15 days of delivery to be eligible for refund, or within 30 days for store credit or exchange. If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.
Sale, special order, and personalized items are not subject to return or refund. Additional details are below.
Things we'll need to process return:
- Order number
- Reason for return
- Would you prefer store credit, an exchange, or full refund (if you're within the 15 day refund window)
Please mail the return to:
CuffLinks.com Returns
5000 S MacArthur Lane
Suite 110
Sioux Falls, SD USA 57108
REFUNDS
After a return has been received, it may take 5-7 business days for us to process. If using a credit or debit card, refunds will be credited directly to your account; however, it may take 3-5 business days for this to reflect on your statement depending on your bank's policies. If paying by check or money order, a refund check will be mailed to you. If payment was processed via PayPal, we will process a refund back to your corresponding account.
An e-mail confirmation will be sent when your return has been processed.
EXCHANGES
Exchanges may be made within 30 days of your delivery. Products returned for exchange must be in new and unused condition, and must contain all original packaging and accessories. Additional shipping charges may apply.
TIMING
For a refund back to your credit card or form of payment, items must be returned within 15 days of delivery of your order, must be in new and unused condition, and must contain all original packaging and accessories. Gift certificates and/or other items that carry financial value cannot be returned. Items returned within 30 days of delivery are permitted to be returned for store credit or exchange. Store credit will be valid for 1 year from issue date. Items returned for store credit must be in new and unused condition and contain all original packaging and accessories.
If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.
ENGRAVED/PERSONALIZED
Items that are engraved or any personalization made to them are not subject to returns, refunds or exchanges due to the customization of each item.
SPECIAL ORDER ITEMS
Any items special ordered or made to order are not subject to returns, refunds, or exchanges.
USED & DAMAGED ITEMS
Used or damaged items will not be accepted for return or exchange (unless permitted by our warranty policy).
SHIPPING/HANDLING AND GIFT WRAP
If the return is a result of our error, process a return of the item with our Returns Department for a refund of the appropriate shipping and gift wrap charges. Shipping charges and gift wrap fees are not refunded otherwise. Please note that if you received free Standard shipping on your order, $5 may be deducted from your return amount.
*We cannot currently offer free return shipping from international addresses. International customers should contact Customer Service for the Return Form and will be responsible for return shipping costs.
TAX
The appropriate tax amount by item will be included with your refund.
DISCOUNTS AND PROMOTIONS
The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
SALE ITEMS
Sale items are not subject to returns or refunds unless otherwise stated on the item.
If you have additional questions, please don't hesitate to reach out and email us at support@cufflinks.com
